Planning & Maintenance Policy
At Wetherby Electric Gates
Prestige, added value, confident ease of use, safety, privacy, and enhanced security are all important considerations when investing in an automated electric gate project.
At Wetherby Electric Gates Automation Ltd, we supply, install and maintain automated electric gate systems, aluminium automated electric gate systems and intercom systems in Wetherby, Harrogate, York, Leeds, Ripon and surrounding areas of North Yorkshire.
All our aluminium electric gate installations are conducted by our team and come fully warranted for at least two years.
Our aluminium electric gates also feature a 10-year anti-fade manufacturer’s warranty on their surface finishes. On receipt of your first instalment, all site surveys, cabling requirements and cabling routes, as well as all site and civil considerations, will be our responsibility. Additionally, all your specific automated electric gate equipment will be secured and allotted to your project for your complete peace of mind.
All pricing is valid for seven days (unless otherwise stated) from the date of the quotation being issued. The final instalment is payable within seven days of invoicing after the project is installed, commissioned and handed over to the client. All automated electric gate components have a full manufacturer’s warranty running from the date of handover to the client.
Our aluminium electric gates also feature a 10-year anti-fade manufacturer’s warranty on their surface finishes. On receipt of your first instalment, all site surveys, cabling requirements and cabling routes, as well as all site and civil considerations, will be our responsibility. Additionally, all your specific automated electric gate equipment will be secured and allotted to your project for your complete peace of mind.
All pricing is valid for seven days (unless otherwise stated) from the date of the quotation being issued. The final instalment is payable within seven days of invoicing after the project is installed, commissioned and handed over to the client. All automated electric gate components have a full manufacturer’s warranty running from the date of handover to the client.
Things to Consider When Planning Your Automated Electric Gate Project
Planning Consent - Certain planning factors may preclude your exact automated electric gate requirements from being met. We strongly recommend all clients conduct due diligence regarding planning regulations and building control with regards to your automated electric gate project. Most local planning departments have a fee-based ‘feasibility’ enquiry form with fast response times.
Environmental Factors - Certain driveways and existing automated electric gate geometry are wholly unsuited to automation. Steep-sloping driveways, inherent factors such as width, strong prevailing winds, poorly drained ground, mobile phone signal and access to mains power will all have an impact on automated electric gate design and installation. Additionally, all automated electric gate cabling is generally best installed before any finished driveways treatment is applied. Any existing gates that are out of square/level, bind or rise on the hinges will increase wear and shorten the lifespan of all automated electric gate components.
These factors are best designed out of your automated electric gate project at the earliest point.
Environmental Factors - Certain driveways and existing automated electric gate geometry are wholly unsuited to automation. Steep-sloping driveways, inherent factors such as width, strong prevailing winds, poorly drained ground, mobile phone signal and access to mains power will all have an impact on automated electric gate design and installation. Additionally, all automated electric gate cabling is generally best installed before any finished driveways treatment is applied. Any existing gates that are out of square/level, bind or rise on the hinges will increase wear and shorten the lifespan of all automated electric gate components.
These factors are best designed out of your automated electric gate project at the earliest point.
Maintenance & Call-Outs to Our Own Installations
We offer our clients with new or fully refurbished automated electric gate systems a premium level of service - this is our commitment to the quality and high standard of all our installations.
In case of emergency ‘call-outs,’ we aim to attend site within 48hrs of first contact within normal working hours (8am to 4pm from Monday to Friday). Out of normal working hours, all emergency call-outs are on a purely discretionary basis and by prior arrangement.
Any call outs to warranted, annually-serviced automated electric gate systems, in the Wetherby, Harrogate, York, Leeds and Ripon areas will only be charged in certain circumstances. This being where equipment has failed due to third-party neglect. We will inform you if chargeable circumstances become apparent and notify you why this is the case.
In case of emergency ‘call-outs,’ we aim to attend site within 48hrs of first contact within normal working hours (8am to 4pm from Monday to Friday). Out of normal working hours, all emergency call-outs are on a purely discretionary basis and by prior arrangement.
Any call outs to warranted, annually-serviced automated electric gate systems, in the Wetherby, Harrogate, York, Leeds and Ripon areas will only be charged in certain circumstances. This being where equipment has failed due to third-party neglect. We will inform you if chargeable circumstances become apparent and notify you why this is the case.
Maintenance & Call-Outs to third Party Automated Electric Gate Systems
Wetherby Electric Gates Automation Limited offer a purely discretionary ’call-out’ service within normal office hours (8am to 4pm from Monday to Friday). This service may require payment in advance of attending site. Site attendance will be by prior agreement only and will generally be within a two week period from initial contact.
All our ‘call-outs’ are on a diagnostic basis, and repairs requiring additional components will not be included in the following charges. There should be no expectation of ongoing system functionality or longevity regarding any repair to automated electric gate systems not installed by Wetherby Electric Gates Automation Limited in the Wetherby, Harrogate, York, Leeds, Ripon and surrounding areas.
Our call-out charges are as follows for standard call-outs to the Wetherby, Harrogate, York, Leeds, Ripon and surrounding areas within our standard working hours (8am to 4pm from Monday to Friday). All call-outs are based on a round trip to your location, including 30 minutes at site.
Call-outs to Wetherby, Harrogate, York, Leeds, Ripon and surrounding areas are £65 (exclusive of VAT). Call-outs to areas beyond 30 minutes of travel time are on a purely discretionary basis, within standard working hours, predominately paid in advance and will be discussed in our communications with the client in person.
Our call-out charges are as follows for standard call-outs to the Wetherby, Harrogate, York, Leeds, Ripon and surrounding areas within our standard working hours (8am to 4pm from Monday to Friday). All call-outs are based on a round trip to your location, including 30 minutes at site.
Call-outs to Wetherby, Harrogate, York, Leeds, Ripon and surrounding areas are £65 (exclusive of VAT). Call-outs to areas beyond 30 minutes of travel time are on a purely discretionary basis, within standard working hours, predominately paid in advance and will be discussed in our communications with the client in person.
Contact Us
To learn more about our electric gate installation, servicing and repairs, contact us by calling or emailing. Our business hours are 8 am to 4 pm from Monday to Friday.
